CLINIC RETURNS POLICY
RETURNS AND EXCHANGES
ALL PET SUPPLIES ARE FINAL SALE.
Please reach out to the clinic within 2 days to report any damaged products or manufacturer issues.
FOOD RETURNS
Pet prescription diets from Purina Veterinary Diets, Hills Pet Nutrition, or Royal Canin are offered a full money-back guarantee. If you are unsatisfied, or your pet does not like the taste of it, the above companies will refund your purchase through the vet clinic it was purchased from.
To be eligible for a refund, the food must not have expired and must be in its original packaging.
For other pet food returns from a brand not listed above, they will be final sale as per our pet suppliers return policy.
All inquiries regarding returns and/or exchange can be directed to Northside Veterinary Clinic (403) 327-3352.
